Mckinsey 7's internal analysis of KONE Article Example | Topics and Well Written Essays - 500 words

Mckinsey 7's internal analysis of KONE - Article Example KONE Corporation has an articulate organizational structure designed to ensure that the company performs well (Gandhi, Selladurai & Santhi, 2006, p. 41). The organization has a two-tier structure, representing two business lines: New Equipment Business and Service Business. The organization further divides its structure into five regions in which it has a presence: Central and North Europe, Greater China, Americas, Asia-Pacific and the Middle East and Western and Southern Europe. Its president, who is also the Chief Executive Officer, heads the entire organization, and enjoys the assistance of different managers heading the departments of Customer Experience, Finance, Human Resource, Marketing and Communications, Safety Quality and Installation, Legal Affairs and Strategic Alliances (KONE in brief, n.d, n.p). KONE Corporation has invested in the latest technology for purposes of manufacturing its products and in delivering its services since technological advancements make operational processes more efficient (Hanafizadeh & Ravasan, 2011, p 51). In addition, it has adopted the use of technology to ensure that administrative services at the organization are effective. KONE, being a global leader in the escalator and elevator industry, ensures that it updates its systems so that the customer has the best experience when using its products. The organization rolled out the People Flow experience which ensures that people using KONE products are able to shop smoothly, comfortably, safely and without delays caused by waiting in queues for space (KONE in brief, n.d, n.p). The values shared at KONE are simple to understand and follow (KONE.com, 2014, n.p). The first one is Customer Delight. This entails ensuring that the customer receives the best services and working to exceed the expectations of the customers. KONE stays with their customers throughout its product’s life cycle to assist whenever the need to do so